Products

What are the washing instructions for your products?

Many of our products, especially the ones embellished with rhinestones require somewhat delicate care.  We recommend hand washing our headwear in cold water with dye and fragrance free detergent, and hang drying.

Can I customize my order with my name or logo?

Yes, we do offer custom embroidery, vinyl, or rhinestone embellishment.  If you would like your order customized, please Email a description of what you are looking for, and any artwork to info@tawgear.com All artwork must be vectorized (see link http://en.wikipedia.org/wiki/Vector_graphics) in either .ai or .eps formats

Returns

What is your return policy?

It’s simple! We want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 30 days for a prompt and courteous refund. You will be refunded in the original tender. Sorry, postage and handling charges are not refundable.

Returned merchandise must be unworn, unwashed and undamaged. Tags must be attached. Unfortunately, we are unable to accept the return of merchandise bought at other outlets other than That’s A Wrap’s!® website: tawgear.com. When returning merchandise, we suggest you attain a tracking number when shipping for tracking purposes. Please return your order with the original invoice. Please include a brief note explaining why you are returning the item. We would like to hear from you!

Please ship returns to:
That’s A Wrap!®, Inc.
ATTN: RETURNS
4617 Dovetail Drive #6
Madison, WI 53704

Prefer A Different Item? If you wish to exchange an item for a different item within 30 days of purchase, please simply return your order as per instructions above, and place your new order online. Please don’t hesitate to contact us with any questions – we are just a phone call away at 608-327-2200 or email us at info@tawgear.com. Thank you!

Shipping

How do I track my order?

A confirmation Email with your tracking number will be sent out to the Email you provided when your order has been shipped.

Can I rush ship my order?

Yes, we can also ship priority mail or express.  Additional charges will be applied.  To request a rush order, please either call (608) 327-2200, or Email us at: info@tawgear.com

What shipping service do you use?

We ship most orders via USPS.  UPS is available upon request, additional charges may incur.

Wholesale

My business would like to carry your products, how do I apply for a wholesale account?

Simply fill out the “Wholesale Application” here.

Can I customize my order with my name or logo?

Yes, we do offer custom embroidery, vinyl, or rhinestone embellishment.  If you would like your order customized, please Email a description of what you are looking for, and any artwork to info@tawgear.com All artwork must be vectorized (see link http://en.wikipedia.org/wiki/Vector_graphics) in either .ai or .eps formats